Medical_Healthcare Receptionist - Assistant - Unisex T-shirt - TLS/TSH/RECEPT002

TLS/TSH/RECEPT002 SKU

A Medical or Healthcare Receptionist is an Administrative Professional who works at the front desk of a Medical facility, such as a Doctor's Office, Clinic, or Hospital. They are often the first point of contact for patients and visitors, providing a welcoming and efficient first impression. Their duties include greeting patients, scheduling appointments, managing patient records, and handling billing and insurance inquiries. 

Key Responsibilities:

• Greeting and Welcoming Patients:

Medical receptionists are responsible for creating a positive first impression by greeting patients and visitors in a friendly and professional manner. 

• Scheduling Appointments:

They manage appointment calendars, schedule appointments for patients, and may also send out appointment reminders. 

• Managing Patient Records:

This includes maintaining accurate patient files, updating information, and ensuring confidentiality. 

• Handling Phone Calls and Correspondence:

They answer multi-line phone systems, direct calls to the appropriate departments or staff, and may also handle incoming and outgoing mail. 

• Billing and Insurance:

Some medical receptionists may process payments, verify insurance information, and handle billing inquiries. 

• General Administrative Tasks:

This can include tasks such as ordering supplies, maintaining the reception area, and providing general support to the medical staff. 

Skills Required:

• Communication Skills:

Excellent verbal and written communication skills are crucial for interacting with patients, healthcare professionals, and other staff. 

• Organizational Skills:

Medical receptionists need to be organized and efficient to manage multiple tasks, schedules, and patient records. 

• Customer Service Skills:

They should be able to provide excellent customer service, handle sensitive situations with empathy, and resolve patient concerns. 

• Computer Skills:

Proficiency in using computer systems, electronic health records (EHRs), and other software is essential. 

• Knowledge of Medical Terminology:

A basic understanding of medical terminology and procedures can be helpful. 

• Multitasking:

The ability to handle multiple tasks simultaneously is important in a fast-paced medical environment. 

SKU TLS/TSH/RECEPT002